The rules of reservation and stay of hotel Сity ApartUA Kropyvnytskiy

1. Your room will be ready on the day of your arrival from 2.00 p.m. onwards.
2. Check-out time: 12 noon Check-out date.
3. Payment is charged for the day of residence according to the settlement time.
4. For stays of less than 24 hours, payment is made for a full settlement day in accordance with the established settlement time and estimated time.
5. In case of early departure due to the reduced length of stay in hotel compared with reservation stay, Guest is obligated to warn the hotel of reduction in the length of stay one day before and pay Penalty in the amount of one night stay and pay for the actual provided hotel services.
6. Room rate includes value added taxes.
7. Room rate includes breakfast served in the hotel restaurant.
8. Room at the hotel is provided to the guest after he/she provides a passport or other identity document (Ukrainian passport, international passport of a citizen of Ukraine, diplomatic or official passport, aircrewman's identity card, seaman's identity card, residence permit for a person living in Ukraine, but not a citizen of Ukraine, foreigner's national passport or a replacement document and a visa for a stay in Ukraine (unless otherwise provided by valid bilateral agreements), birth certificate of minors under the 16 years old, driving license, for the military – a personal identity card or a military ticket, certificate issued at the Consumer place of work, etc.), as well as filling in and signing the guest registration card.
   
   Dear guests! In order to prevent the spreading of the COVID-19 infection, we kindly ask you to follow the rules of conduct at the hotel in accordance with sanitary and hygienic recommendations. Read more: Reikartz COVID Free

1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price)..
2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

1. Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
3. You can confirm your reservation by making prepayment via credit card for the 1 night stay and the rate of tourist fee. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
4. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
5. All prices are in hryvnias (UAH). Payment is due in hryvnias (UAH). We accept cash, bank transfer payments and bank cards: Visa, Master Card, American Express and other.
6. The tourist fee, determined by Ukrainian city administration, is not included at rack rate. The tourist fee is paid separately.

Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.

A non-refundable rate applies to all business hotels in the chain and includes breakfast.

Payment is accepted only by credit card.

The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.

The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.

Additional discounts do not apply to this special offer.

Loyalty cards do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees with these rules.

1. In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
2. You can cancel reservation by sending an email: reservation@reikartz.com
3. In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.

1. Accommodation with cats and dogs up to 2 individuals per room is allowed. from
2. The cost of living for each animal is 150 hryvnia from the cost of living. Payment in the hotel
3. Guests arriving on vacation at the hotel with animals must have an animal passport and a certificate from a veterinarian with a note of all vaccinations that were given to the animal.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 5 years old, adults on an extra bed and for providing children under 5 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

Early check-in from 00:00 to 05:00 is paid additionally in the amount of 100% of the cost of a day's stay in the room.
Early check-in from 05:00 to 09:00 - 50% of the cost of a day in the room.
Late check-out from 17:00 to 22:00 - 50% of the cost of a day in the room.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is included in the room rate.

Non-refundable tariff - an online tariff with full advance payment for the service, at the specified time from the moment of booking

A non-refundable rate is valid for advance booking and 100% prepayment of accommodation, cannot be combined with other special offers and discounts. In case of cancellation, non-arrival or reduction of accommodation, no refund is provided for this rate. The extension of the guest's stay is carried out at the current rate in effect at the time of extension.

Additional discounts for this special offer are not applicable.

Loyalty cards do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees with these rules.

The hotel can accommodate pets for 1 person, the cost of 400 hryvnia for each day of stay.
Pets of small and medium breeds are recognized as animals in the hotel. In any case, the hotel reserves the right to determine in advance whether it is possible to stay this pet in the room. The hotel allows people with disabilities and animals that serve their needs (guide dogs or other animals). It is allowed to stay on the territory of the hotel animals of special police units (guard dogs, sniffer dogs, etc.)

1. Children up to and including 5 years old are accommodated free of charge in the same room with their parents without extra bed. All children over 5 years are charged extra for adults and adults up to 5 years of age. Extra-person charges may apply and vary depending on hotel price. The cost can be found by contacting the hotel or the Alliance Central Booking Office.

2. The hotel has the right to terminate the contract (eviction) if the consumer: violates the Rules of residence in the hotel "Resurrection", which leads to material damage and / or creates inconvenience for other consumers; does not pay, late and / or does not pay in full the cost of hotel services; violates public order; breaks the silence from 22-00 to 8-00 hours; burns rooms or violates fire safety rules. The hotel has the right to refuse accommodation in the following cases: the consumer has no documents, or the documents are invalid or expired, there is a suspicion that the documents are fake; the consumer has an untidy, dirty appearance, he is intoxicated, behaves inappropriately, aggressively; the consumer refuses to follow the rules of living in the Hotel; the consumer is included in the list of unwanted visitors; in other cases provided by the legislation of Ukraine.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

1. Early check-in from 00:00 to 06:00 is paid additionally in the amount of 100% of the cost of a day's stay in the room.
2. Early check-in from 06:00 to 12:00 - 50% of the cost of a day's stay in the room.
3. Late check-out from 12:00 to 18:00 - 50% of the cost of a day's stay in the room.

1. Reservations can be made on request to the reservation department. Within 20 minutes, the reservation manager will check availability for you.
2. After confirming the reservation, a "Confirmation of non-guaranteed reservation" will be sent to you by mail with a link for payment.
3. Private bookings made on the site initially have the status of non-guaranteed. Non-guaranteed bookings are valid for 20 minutes after booking. Alliance and the hotel reserves the right to cancel non-guaranteed bookings in case of late payment.
4. You can make your reservation guaranteed by paying with a bank card in the full amount of the accommodation by following the link in the booking confirmation. If you do not check into the hotel or cancel the reservation less than 24 hours before the standard check-in time, the payment will not be refunded.
5. By confirming the reservation of a hotel room, the guest accepts and agrees to the above conditions, including the order of cancellation and the rules in case of non-arrival.
6.Prices are in hryvnias. Payment for accommodation is made in hryvnias. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
Non-refundable rate - online rate with full prepayment for the service, at the set time from the moment of booking.

The non-refundable rate is valid for advance booking and 100% prepayment of accommodation, is not combined with other special offers and discounts. In case of cancellation, no check-in or reduction of accommodation, a refund is not provided at this rate. Extension of the guest's stay is carried out at the current rate in force at the time of extension.

Additional discounts on this special offer do not apply.

Loyalty cards do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees to these rules.

The hotel accepts pets, cats and dogs (no more than 7 kg). The cost is 100 hryvnia per individual. Number of individuals in room 1.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 5 years old, adults on an extra bed and for providing children under 5 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

Early check-in and late check-out are paid at the rate of 100% of the cost of living per day.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.

Pets are only allowed on request.

1. Children under 4 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 4 years old, adults on an extra bed and for providing children under 4 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellation earlier than 24 hours during the low season from the year to April 30), and 192 hours (8 days) (during the high season from May 1 to September 30) until (date and time) to the standard time arrival at the hotel.
2. You can cancel your reservation by e-mail reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation less than 24 hours during the low season from the year to April 30), and 192 hours (8 days) (during the high season from May 1 to September 30) until (date and time) before the standard time of arrival at the hotel or in case of non-arrival, the amount of prepayment is non-refundable and is considered a penalty for the first day of stay.
4. In case of late cancellation for a booking period of more than 5 days or group booking of more than 5 rooms, penalties are imposed in full amount.

5. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

1. Early check-in from 06.00 to 14.00 pays in the amount of 50% (from Sunday to 30 April) or 100% (from the 1st week to Sunday) of the daily room rate.

2. Late check-out from 14.00 to 18.00 pays at the rate of 50% (from Sunday to 30 April) or 100% (from the 1st week to Sunday) of the daily room rate.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your reservation less than 24 hours (from September to May) and 178 hours (from May to August) before the standard check-in time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. The room rate does not include tourist tax.
7. The hotel reserves the right to withhold a deposit of up to 50 Eur per room as a guarantee. A refund of the deposit is guaranteed upon departure.

Pets are not allowed in the hotel

1. Children under 6 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 6 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

Early check in from 6:00 to 12:00 - 50% of the room rate

Late check-out from 12:00 to 18:00 - 50% of the room rate

Early check-in from 6:00 to 14:00 - 250 UAH

Late check-out from 12:00 to 18:00 - UAH 250

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 6 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
 

Accommodation is possible with a cat or a dog. No more than one animal per room.

Accommodation with animals for an additional payment of 200.00 UAH.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 6 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

The hotel is dog-friendly. Cost 400 hryvnia per individual. Number of individuals in room 1.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 5 years old, adults on an extra bed and for providing children under 5 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

1. Early check-in from 04.00 to 14.00 pays in the amount of 50% from room rate per night

2. Late check-out from 14.00 to 20.00 pays at the rate of 50% from room rate per night

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
 

Pets are not allowed at the hotel.

1. Children under 6 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 6 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

Early check-in from 06.00 to 12.00 is paid at the rate of 50% of the accommodation fee.

Visits from 12.00 to 18.00 are paid at the rate of 50% of the accommodation rate.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.

Pets are not allowed at the hotel.

1. Children under 6 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 6 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

Early check-in after 06:00 and before 12:00 with breakfast - payment of 100% of the room rate per day.
Early check-in after 06:00 and before 12:00 without breakfast - 50% of the room rate per day.

Late check-out (if any): from 12:00 to 24:00 on the day of check-out, is made only subject to the availability of a room and is charged hourly at 10% of the room rate

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.

Pets are not allowed at the hotel.

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 5 years old, adults on an extra bed and for providing children under 6 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

Early check-in after 06:00 and before 14:00 with breakfast - payment of 5% of the room rate per hour.

Late check-out from 12:00 to 18:00 with breakfast - payment of 5% of the room rate for each hour.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.

Pets are not allowed in the hotel

1. Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For the placement of children over 5 years old, adults on an extra bed and for the provision of extra bed for children under 5 years old, a fee is charged according to the hotel's price list. The cost can be found by contacting the hotel or the central booking department of the Alliance.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.

1. Cancellations made earlier than 24 hours prior to the hotel's standard check-in time.
2. You can cancel your reservation by email reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation of the reservation less than 24 hours before the standard check-in time at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

4. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.

1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your booking less than 24 hours before standart arrival time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. Tourist tax is not included in the room rate.